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Talkaphone
Technology partner · Transportation

The trusted emergency call station, now useful every day.

Talkaphone's Blue Light Emergency Phones and ADA-compliant call stations have long given people a recognizable way to reach help. With EZinfo™ Conversational AI, powered by Whoo, that same trusted endpoint now holds natural conversations, gives real-time information, and supports travelers in more than 40 languages — without leaving its core job as an emergency lifeline.

95%
precision in operational and wayfinding responses.
30%
reduction in staff time spent answering routine questions.
40+
languages supported natively and instantly.
Traveler pressing the dedicated Aiden info button on a Talkaphone help point, next to the emergency button, at an airport terminal

How the integration works

Press, ask, go. A dedicated button right next to the emergency line opens a natural conversation — no app, no download, no new device to learn.
Step-by-step wayfinding. Directions across stations, platforms, exits, connecting lines and accessible routes — answered on the spot.
Everyday questions, answered live. Schedules, service delays, ticketing, facility hours and lost & found — in more than 40 languages.
Still an emergency lifeline first. Every conversation can escalate to a live operator or emergency response the moment it's needed.
Why transportation

Transit networks are exactly the kind of complexity this was built for.

The same model — a trusted emergency endpoint that also handles everyday questions — extends to campuses, healthcare facilities, corporate campuses and other complex public spaces.

Complex, high-density nodes
Line transfers, large interchange stations and unfamiliar layouts make orienting passengers one of the hardest problems in transit.
Riders who don't share a language
International travelers, tourists and non-native speakers all need the same immediate, accessible support — in their own language.
Information that changes by the minute
Service status, accessible-access alternatives and disruptions need to reach passengers the moment they change — not on the next printed sign.
Front-line staff stretched thin
Staff and ticket offices absorb a high volume of repetitive questions about routes, fares and schedules — time that could go to higher-value work.

"Emergency call stations are already highly visible, trusted points of communication throughout transit environments. With EZinfo™ Conversational AI, we're exploring what happens when that trusted endpoint becomes useful every day. It opens up an entirely new role for the call station."

— Steve Johnson, President & CEO, Talkaphone

"People shouldn't have to know where to go, who to ask or what app to download just to get the information they need. By combining Whoo's conversational AI with Talkaphone's trusted communication infrastructure, we can meet people where they already are."

— Arturo Falck, CEO & Founder, Whoo

Already run Talkaphone hardware?

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