All use cases Transportation

An intelligent conversational assistant for transit networks.

Dynamic navigation and multilingual support, 100% software: instant, accessible guidance for passengers across the network.

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95%

accuracy in operational and multilingual guidance responses.

30%

reduction in staff time spent answering frequent questions.

40+

languages natively and instantly supported.

Meet Aiden.

Aiden is Whoo's voice-first conversational AI — 100% software, no hardware to install. Passengers scan a QR code and speak: Aiden listens, understands, and helps with directions, fares, schedules and real-time alerts, in more than 40 languages.

Why it matters

"Transit networks are modernizing the passenger experience through scalable digital solutions — without replacing a single sign."

What Aiden does here

One voice, four jobs across the network.

Dynamic & Inclusive Navigation

Step-by-step guidance to connect between lines, find the right exit, and locate accessible routes.

Immediate Operational Assistance

Automated answers about schedules, payment systems, fares, and lost & found.

Instant Multilingual Translation

Real-time conversational translation that removes language barriers for every traveler.

Network Alerts & Status

Real-time information on line status, detours, and service notices.

The challenge

The operational complexity of transit networks.

Transit networks face a structural gap between what riders need and what signage alone can deliver.

Navigation at complex nodes

Difficulty orienting passengers across high-density stations, line interchanges, and major transfer hubs.

Diverse users & languages

High demand for immediate, inclusive assistance for international travelers, tourists, and non-native speakers.

Real-time dynamic information

Passengers need up-to-date guidance on service status, accesses, and alternatives during disruptions.

Operational load at stations

Staff and customer service offices absorb a massive volume of frequent, repetitive questions.

For passengers & communities

Smoother trips, reducing stress during peak hours and complex transfers

Universal accessibility for tourists and non-native speakers

Immediate access from a personal phone via a quick QR scan

Clear, accessible routing for people with reduced mobility

For operations & authorities

Direct reduction in staff workload from routine inquiries

Optimized circulation flows in mezzanines and platforms

Software-first deployment: minimal cost, no infrastructure replacement

Anonymous analytics on top questions, flows, and wayfinding needs

Whoo partnered with Talkaphone to use Aiden as the brain behind their help point hardware, together building a complete, compact, and robust solution: Talkaphone’s EZinfo™ Conversational AI, powered by Whoo.

Learn about the partnership →